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Frequently Asked Questions

  • Are you a licensed and insured cleaning company?
    Yes, SonRock Cleaning Service is fully licensed and insured to provide peace of mind and the highest level of service to our clients.
  • Do your employees undergo drug testing and background checks?
    Absolutely. Our top priorities are ensuring the safety and peace of mind of our clients, particularly as we service sensitive environments such as child care facilities and locations where confidentiality and security are paramount. To maintain a professional and secure environment, all our employees undergo thorough background checks and regular drug testing.
  • What area do you serve?
    We are now proudly serving both Delaware and the Maryland Eastern Shore, expanding our reach to support more communities with our dedicated cleaning services. As demand grows, we're thrilled to broaden our service area, bringing our commitment to excellence and community care to even more homes and businesses.
  • Do you offer after-hours of weekend services?
    Absolutely! We understand the unique schedules of our clients and offer flexible timings, including after-hours and weekends.
  • How does SonRock Cleaning Service approach spaces with special cleaning requirements, such as childcare centers or healthcare facilities?
    For spaces that demand specialized cleaning protocols, like healthcare facilities or childcare centers, our approach goes beyond traditional cleaning. We conduct research and consult experts to ensure that our methods meet or exceed industry-specific guidelines. Our staff receives targeted training, and we often use specialized equipment and products that are designed for these sensitive environments.
  • Can you elaborate on the 'personalized cleaning plan' mentioned on your site
    At SonRock Cleaning Service, we believe that the most effective cleaning plan is one that is co-created with you, our client. During our walkthroughs, we actively engage with you to identify the unique characteristics and needs of your space. Whether it's the type of flooring, surfaces, or any other specific requirements you have, your input is invaluable. Together, we'll construct a tailored cleaning regimen that addresses these specifics, ensuring that the plan is not only effective but also truly yours. This collaborative plan is a living document, open to ongoing modifications based on your feedback and our continuous evaluations.
  • How does SonRock Cleaning Service ensure the quality of its cleaning services?
    Quality is not just a buzzword for us; it’s a commitment. We implement a rigorous quality control program that includes regular inspections, client feedback loops, and continuous staff training. We believe that effective cleaning is an ongoing process that requires attention to detail, adaptability, and a proactive approach.
  • How quickly can you respond to service requests?
    We Strive to respond to all inquiries within 24 hours and are often able to schedule service within 48-72 hours depending on availability.
  • How much does it cost to have my home cleaned?
    The cost of residential cleaning services with SonRock can vary depending on several key factors, ensuring we provide a customized cleaning plan tailored to your specific needs. The final price is influenced by the level of service requested, the size of your home, whether the home houses pets, and the amount of personal items that require moving for a thorough clean. Given these variables, prices typically range from $250 to $750. This range allows us to accommodate everything from a basic cleaning to a comprehensive deep clean for larger homes with additional requirements. For an accurate estimate tailored to your home and cleaning needs, we encourage you to contact us directly.
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