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SonRock Cleaning Service Terms of Service

Right To Refuse Service

SonRock Cleaning Service reserves the right to refuse service to any individual or organization at our sole discretion. Reasons for refusal may include, but are not limited to:

  • Non-payment or insufficient payment for services rendered

  • Abusive or inappropriate behavior towards our staff

  • Unsafe or unsanitary conditions in the home or facility

  • Non-compliance with our company policies or terms of service

  • Any situation where providing service would put our staff or the client at risk

This policy is in place to ensure the safety, well-being, and integrity of our staff, clients, and the company as a whole. We appreciate your understanding and cooperation.

Welcome to SonRock Cleaning Service. These Terms of Service (ToS) govern your use of our cleaning services, available to commercial and residential clients seeking quality care for their spaces. By utilizing our services, you agree to these terms, designed to ensure a clear understanding of our mutual responsibilities.

Acceptance of Terms By scheduling a service with SonRock Cleaning Service, you accept these terms in full. You must be at least 18 years of age or have legal parental or guardian consent to agree to these terms.

Description of Service SonRock Cleaning Service provides commercial and residential cleaning, including but not limited to basic cleaning, deep cleaning, maintenance cleaning, and post-construction cleaning. Services are tailored to each client's needs, ensuring a personalized approach to cleanliness.

User Obligations and Conduct Clients are expected to provide a safe and accessible work environment for our staff. Valuables should be secured, and any specific concerns or instructions should be communicated before service begins. Pets should be restrained or removed from the service areas to ensure the safety of our staff and the efficiency of our cleaning process.

Payment and Cancellation Policy Services are billed according to the scope and frequency outlined in your service agreement. Payment is due upon completion of services unless otherwise agreed. Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.

Privacy Policy Your privacy is paramount. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.

Limitation of Liability and Disclaimer of Warranties SonRock Cleaning Service is committed to delivering high-quality cleaning services. However, we cannot assume liability for damages not directly caused by our actions or beyond our control. Our services are provided “as is” without any warranty, except as expressly stated in writing.

Modifications to the Terms of Service and Service We reserve the right to update these ToS or our service offerings at any time, with notice provided to clients via our website or direct communication.

Governing Law These terms are governed by the laws of the state of Delaware, without regard to its conflict of law provisions.

Contact Information For any questions or concerns regarding these Terms of Service, please contact us at [Contact Information].

Photo and Video Rights

Ownership and Use: SonRock Cleaning Service occasionally captures photos and videos before, during, or after our cleaning services for quality control, training, promotional, and marketing purposes. SonRock Cleaning Service reserves all rights to the use of these images and videos. However, we are deeply committed to respecting the privacy and dignity of our clients and their spaces.

Privacy and Dignity: We ensure that any photo or video taken in the course of our service is captured with the utmost respect for the privacy and dignity of our clients. Identifiable personal details, sensitive items, or areas within the property will either be omitted or appropriately blurred in any content we choose to use or publish.

Consent: By agreeing to our Terms of Service, you grant SonRock Cleaning Service permission to use such photographs and videos for business-related purposes, such as quality control, training, and promotional activities. We prioritize the privacy and dignity of our clients and will ensure that any content used does not include identifiable personal details or sensitive areas.

Opt-Out: We understand and respect that some clients may prefer not to have photos or videos of their properties used in this manner. Clients have the option to opt-out of this aspect of our service by notifying us in writing prior to the commencement of our services.

Payment Policy

Checks: SonRock Cleaning Service values the trust and ongoing relationships we build with our clients. As such, accepting checks as a form of payment is reserved exclusively for customers with a prior history of services with us and our contracted clients. We typically do not accept check payments from new customers. On rare occasions and under specific circumstances, we may choose to accept a check from a customer outside these categories at our discretion.

Digital and Mobile Payments: Please be advised that SonRock Cleaning Service does not accept payments through Zelle, Cash App, PayPal, Venmo, or similar digital and mobile payment platforms. Our priority is to ensure the security and reliability of all transactions for both our clients and our company.

Accepted Payment Method: For the convenience and protection of our clients, payments are exclusively accepted via our Company Secure Paylink, accessible through our official website. This method ensures a safe, efficient, and traceable transaction process, aligning with our commitment to security and client satisfaction.

We kindly ask all clients to adhere to these payment guidelines. If you have any questions or require clarification on our payment policies, our team is more than willing to assist. Thank you for your understanding and cooperation.

Pet Policy and Additional Charges

At SonRock Cleaning Service, we understand that pets are cherished members of your family. However, cleaning homes with pets requires additional time, effort, and resources due to fur, dander, and other considerations.
To accommodate this:

Additional Charges for Homes with Pets: An additional fee will apply for cleaning services in residential homes with pets that produce fur, dander, or similar by-products. This fee compensates for the extra cleaning measures and ensures that your home is thoroughly cleaned, maintaining a healthy environment for both your family and your pets. The additional charge does not apply to homes with fish, as they do not produce the same level of cleaning complexity.

This policy ensures we can allocate the appropriate resources and time to provide the high-quality service your home deserves. We appreciate your understanding and are committed to delivering exceptional cleanliness, tailored to the unique needs of each home, including those with furry family members.

For more details on the additional fees and how they might apply to your service, please contact us. We're here to answer any questions and make sure you’re fully informed about our cleaning process and policies.

Conclusion Thank you for choosing SonRock Cleaning Service. We look forward to serving you and exceeding your expectations with our commitment to quality and cleanliness.

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